General Terms of Sales

1.1. These General Terms and Conditions apply to any and all purchases and sales that are in any way described, mentioned, promoted or listed in the La Maison du Chocolat, HK (“L.M.D.C. HONG KONG LIMITED”, “We” or “Us”) catalogue for the territory of the HONG KONG S.A.R.. Any terms and conditions not expressly included herein are excluded. By placing an order, the Customer accepts these General Terms and Conditions. L.M.D.C. HONG KONG LIMITED reserves the right to modify the General Terms and Conditions at any time and, as of the date of modification, new transactions entered into L.M.D.C. HONG KONG LIMITED and its Customers shall be governed by the modified Terms and Conditions.

1.2. No additional condition sought to be introduced by you shall be deemed applicable unless expressly so indicated in writing by an authorized officer of L.M.D.C. HONG KONG LIMITED. In addition, the failure of L.M.D.C. HONG KONG LIMITED to exercise one or more of its rights hereunder shall not be deemed a waiver of those or any other rights.

2.1. Orders shall be received:
-By telephone - Head Office: (+852) 2343 3331
-By fax - Head Office: (+852) 2343 3363
-By email: customer@lamaisonduchocolat.hk
Monday through Friday, 09.00AM to 06.00PM

2.2. Once your order has been placed, cancellations or changes will not be accepted.

2.3. Each request for product is subject to approval by L.M.D.C. HONG KONG LIMITED. L.M.D.C. HONG KONG LIMITED reserves all rights to reject a request for product due to insufficient stock, incomplete customer information, or for any other lawful reason. We undertake to inform you within two (2) working days following your request if we have a problem filling your order.

3.1. Unless otherwise noted, all of our pricing and other charges are stated in HONG KONG DOLLARS (HKD) and are subject to change.

3.2. Shipping charges, which are payable by our customers, are extra. These are available upon request from L.M.D.C. HONG KONG LIMITED.

All online purchases are subject to immediate payment credit card.

The catalogue lists all of the products that are generally available from L.M.D.C. HONG KONG LIMITED. From time to time products may be out of stock or otherwise unavailable. Certain special gift items are unique and hand crafted and, therefore, available only in small quantities. Should you be interested in those items, please give us a call before ordering to confirm that the product is available. L.M.D.C. HONG KONG LIMITED reserves the right in the event of the unavailability of an item(s) to substitute an item(s) of equal or greater value with the consent of the customer. There is a possibility that the presentation of the gift items may be modified to insure proper delivery and handling.

6.1. Product Shipping
6.1.1. The accuracy of the shipping information you provide is crucial in making sure that the products you request can be delivered properly. This ensures that our customers can enjoy our products for the full extent of their shelf life. L.M.D.C. HONG KONG LIMITED cannot be held responsible for returns caused by incomplete or erroneous delivery instructions.

6.1.2. After acceptance of your order, we will prepare and forward it to our shipper. All efforts will be made to assure prompt delivery of your order. Although we can assure delivery to the specified location, it is up to you to verify receipt with the delivery service. Failure to identify properly to the shipper problems upon delivery may result in your inability to pursue a claim. Our shippers require a signature upon delivery. Once the product is delivered, we cannot be responsible if it is lost or damaged from the environmental conditions in which it is left or that develop after its delivery.

6.1.3. Should the customer authorize release signature for delivery of a package, L.M.D.C. HONG KONG LIMITED cannot assume responsibility for damage or loss of delivery.

6.2. Shipping charges
Please contact our head office (+852 2343 3331) for shipping charges and conditions.

6.2.1. L.M.D.C. HONG KONG LIMITED will not be responsible for delays caused by events beyond its control, including strikes, natural disasters or terrorism. Deliveries are suspended during TYPHOON number 8 signal and BLACK RAINSTORM signal. Shipping times may be longer during busy holiday seasons (CHRISTMAS, CHINESE NEW YEAR, VALENTINE’S DAY, EASTER AND MOTHER’S DAY).

The transfer of ownership does not take effect until payment in full has been received by us. The transfer of risk of loss or deterioration takes effect when the product is delivered to, and received by, the addressee or its agent.

8.1. L.M.D.C. HONG KONG LIMITED prides itself on its high level of products and its service. If you have a criticism or a complaint, please contact us at once. We will try our utmost to meet your expectations but need your help in order to do so. Customers receiving a parcel from us should inspect it upon receipt to make sure it is consistent with the order and that there are no obvious flaws. Damage claims should be clearly recorded, dated and signed on the delivery invoice.

8.2. All claims must be made within 48 hours of product delivery. Claims received by L.M.D.C. HONG KONG LIMITED after longer delays may not be honoured. Claims should be sent to our Customer Service Department, by email. The address for claims is as follows:
Email: customer@lamaisonduchocolat.hk (Customer Service Department)

8.3. All claims must be motivated and accompanied by a written explanation of the problem, as well as the damages occasioned thereby. After an analysis of the situation, L.M.D.C. HONG KONG LIMITED at its own discretion will determine the appropriate remedy, including a refund of payment or a reshipment of product.

8.4. L.M.D.C. HONG KONG LIMITED SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMIT, LOSS OF PROFITS, REVENUE OR OTHER BENEFITS ARISING FROM OR RELATED TO A BREACH OF THIS AGREEMENT, OR FOR CLAIMS AGAINST YOU BY ANY THIRD PARTY.

9.1. Once the order has been placed, cancellations or changes will not be accepted. However, they could be considered if the order has not yet been prepared. On the other hand once the goods have been passed on to the carrier, no cancellation or changes will be accepted and any sums of money paid by the customer will not be refunded. This does not affect your statutory rights.

9.2. Where L.M.D.C. HONG KONG LIMITED accepts a return in the case of an obvious flaw or the nonconformity of the products delivered with an order, L.M.D.C. HONG KONG LIMITED will allow the free replacement of the product or the return of the amount paid by the consumer. By accepting such, the consumer and any other party involved therewith (including the purchaser, where the consumer has received the L.M.D.C. HONG KONG LIMITED product as a gift), agrees to waive any additional claims it may have, including for interest and other payments.

Our Privacy Policy Statement: Because of our concern with the protection of your private life and information personal to you, L.M.D.C. HONG KONG LIMITED treats with the strictest confidentiality all personal information it receives about you. In connection with your purchases, we will request from you only the information (including name and street and email addresses) necessary to fill and follow- up with your order.

Our products should be stored in a cool and dry place with temperatures of 16-18°C.

All of our transactions shall be governed by the laws of the HONG KONG S.A.R..

When you order products from us, if you are a consumer, you agree that it is for personal use (by you or other individual(s)) and that they will not be resold by you or other individual(s) unless authorised to do so by L.M.D.C. HONG KONG LIMITED.